Booking Conditions

  1. General. Owner means, owner of the property being rented. Agent means Stay in Style. The Applicants means clients applying to rent property. Tenants means applicants when they have taken up residence. Booking Form means the booking form specified by the agent to be used by all applicants
  2. Reservation. Applicants can reserve the property over the telephone with the Agent but the Owner accepts no liability whatsoever for such reservations. No contract exists between them and the Owner unless the Agent has received, within seven days, the official booking form and the relevant payment in accordance with and subject to the provisions of Conditions 3 below.
  3. Booking Procedure. Booking may only be accepted if made in writing on Stay in Style official booking form when all questions have been answered satisfactorily in the sole opinion of the Owner / Agent. For bookings made more than 12 weeks prior to the tenancy commencement date a booking fee of 30% of the rent must be sent with completed booking form. If a booking is made less than 12 weeks before the commencement date the full rent together with any additional charges must be tendered at the time of delivery of the booking form. In the event that the Agent does not accept an Applicants offer all moneys paid by way of deposit will be refunded immediately.
  4. Final Payment. The balance of rent and any additional charges is due 12 weeks before the start date of the tenancy. The Cautionary Deposit of £1,000 (see clause 12 below) is due with the final balance. Non payment by the due date will be treated as a cancellation and the Agent may re-let the property without reference to the applicant who remain liable for payment of the full amount on the same basis as in the event of cancellation (see clause 5 below), together with all the legal costs of recovering the payment.
  5. Cancellation. ALL APPLICANTS ARE ADVISED TO TAKE OUT PERSONAL CANCELLATION INSURANCE. Any request to cancel a booking must be sent in writing to the Agent. Whilst the Applicant remains liable for the final payment by the due date as shown on the booking form the Agent will offer the property for let and will use whatever means he considers reasonable to re-let the property for the period booked. If the Agent is successful the Applicant will be refunded the difference between moneys they have paid less the sums receivable from the re-letting after deduction of all costs and expenses incurred by the Agent which shall include a fee of £20 per day booked by the Applicant.
  6. Price Changes. The Agent reserves the right to amend the prices quoted in the brochure or rates sheet due to errors or omissions or changes in the VAT rate.
  7. Method of Payment. Payment may be made by cheque (not post dated), provided the cheque is received no later than one week from date of a provisional booking. The Booking fee, which is 30% of the total payment should be made payable to Stay in Style. The final payment which is 70% should be made out to West Axnoller Land and received no later than 12 weeks before the date of arrival. Any charges raised against the Stay in Style or West Axnoller Land by their bank for handling dishonoured cheques or direct debit payments will be passed on to the Applicant.
  8. Swimming Pool and Spa Equipment. The Tenants agree that the use of the pool and spa equipment, which is unsupervised, is at the Tenant’s own risk in all respects. The Tenants agree to observe the regulations governing the use of the pool and hot tub which form part of these conditions and acknowledges that a copy of such regulations have been supplied to the Tenants with the booking conditions.
  9. Authority to Sign. The Applicant acknowledges that he/she/they are authorised to sign the booking form on behalf of all persons who will occupy the property and that those persons are aware of the booking conditions. The Applicant shall be a member of the party occupying the property and is/are required to acknowledge the following:
    a) each member of the party must be listed on the booking form with their full name, address and age if under 30.
    b) there is no charge for children under the age of 2 although this is restricted to a maximum of two unless arranged otherwise with the owner.
    c) the property details state the maximum number of persons permitted to occupy the property and grounds at anytime and that no smoking is permitted with in the property. Any breach of these provisions will constitute a breach of contract, thereupon the Owner may terminate the booking forthwith in which event all moneys paid by the Applicant will be forfeited and the Tenants may be required to vacate the property.
    d) the Owner reserves the right to repossess the property at any time where damage or nuisance has been caused by the Applicant or any member of the party. In such an event the Owner shall not be liable to make any refund whatsoever.
  10. The Tenancy. The tenancy confers upon the Tenants the right to occupy for a holiday within the meaning of Section 9 of the Rent Act 1977.
  11. Tenants obligations. The Tenants agree,
    a) to pay for any losses or damages to the property, however caused, reasonable wear and tear excluded.
    b) to take good care of the property and leave it in a tidy condition at the end of the tenancy.
    c) not to smoke anywhere in the property.
    d) not to cook anywhere other than the permitted areas of the property.
    e) not to bring any pets to the property unless previously agreed with the owner.
    f) to self cater, or to book catering with recommended caterer.
    g) use of drugs or prohibited substances of any nature whatsoever is strictly prohibited at all times.
  12. Cautionary Deposit. Applicants are required to pay a cautionary deposit of £1,000 per property with the Owner 4 weeks prior to tenancy. This sum will be held in a special account to cover any losses, damage and additional cleaning charges that may arise if the property is left in an unsatisfactory condition. Charges for extra services may be deducted from this deposit in addition to charges that may have to be applied due to any alteration in VAT or other expenses. This deposit less any deductions will be refunded within fourteen days after the tenancy ends. 3. Risk. The Owner shall not be liable for any damage or injury caused to the Tenant in respect of the property or any amenity provided by the Owner or for any loss, damage or theft to the personal belongings or property of the Tenant howsoever arising.
  13. Risk. The Owner shall not be liable for any damage or injury caused to the Tenant in respect of the property or any amenity provided by the Owner or for any loss, damage or theft to the personal belongings or property of the Tenant howsoever arising.
  14. Duration and Times of Lettings. Letting commences at 5pm on the first day of the tenancy and ends at 10am on the date of departure unless otherwise notified.
  15. Non-Availability of Property. If for any reason beyond the control of the Owner the property is not available on the date booked (owing to fire damage for example) or the property is unsuitable for letting, all rent and charges paid in advance by the Applicants will be refunded in full but the Applicant shall have no further claim against the Owner.
  16. Discrepancies. In the event of discrepancy between these booking conditions and any other contents of any brochure, these conditions shall prevail.


Regulations and Conditions

For the use of the Indoor Pool and Spa Equipment

We require that our guests read and sign the following conditions

which should be read in conjunction with and form part of the booking conditions.

The Tenants agree:

  • That all outdoor shoes must be removed on entering the pool building.
  • That no one should swim while under the influence of alcohol.
  • Not to take any glass items into the pool building or the spa area.
  • Guests should note that the pool has a constant depth of 4ft therefore diving, jumping or bombing is strictly prohibited.
  • To ensure that children under 16 are always supervised by an adult and any novice swimmers, of any age, will be supervised.
  • To behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the owner of the property.
  • The holiday of any guest in breach of this clause may be terminated immediately and without compensation or any further obligation.
  • Any damage to the pool, hot tub or spa equipment arising out of misuse or as a result of negligence and/or failure to follow the instructions herein, will be chargeable to the Tenant.
  • To use the Pool, Hot Tub and Spa Equipment at their own risk.
  • Not to alter or tamper with the Pool, Hot Tub or Spa Equipment.
  • These terms and conditions are covered by English Law and the parties submit to the sole jurisdiction of the English courts.
  • In the event that any court or competent authority determines that any clause(s) therein are illegal or unenforceable then the remaining terms and conditions shall remain enforceable and have full effect.